Customer Service Specialist

With a healthy dose of entertainment Martin Grunstein leads audiences through the psychology of a customer, and how understanding this, businesses can generate repeat and referral business. A psychology and marketing graduate, Martin’s outstanding company success has generated great demand for the sharing of his techniques.

An entertaining and endearing presenter, audiences are motivated to action and laugh while they learn.

Martin Grunstein is a speaker who will get your staff or conference delegates to take action after the meeting.

Martin Grunstein has the ability to get an important customer service message across but still have the audience laughing while they learn.He tells stories of Australasian applications of his concepts that people will relate to as consumers and be able to apply to their business.

Martin has outstanding results with over 500 Australasian companies across over 100 industries have made him this country’s most in-demand speaker on outstanding customer service.

Martin Grunstein’s two keynote presentations “Making Profits in Changing Times" and “The Future Of Business" have helped change the way some of this country’s cleverest companies do business.

Presentation Topics Include

• How to increase your expectations and results in the next 12 months
  
• How to provide outstanding customer service
  
• How to make profits in changing times

Testimonials

"Thank you for presenting at our recent podiatry conference, “Practice made Perfect". Your presentation was both provocative and insightful. I know that our members had much to think about in the way they manage and operate their practices and I see the positive results of that flowing through already. Our delegate survey form showed that you were recognised in the top two of all the presentations given. Thank you and well done. We will be using you for our future events, without hesitation."
Australian Podiatry Association (NSW)

"Martin Grunstein presented at our national conference in October 2007 and I can only say the connection between Martin and the group was, and still is, amazing. The presentation was professional, entertaining and informative. Unlike other presenters that hype a group of people whilst on stage then tend to dissipate over time, Martin's presentation reinvigorated our network and he continued to back his presentation with follow up calls and messages to keep me/us focused. From the time we heard Martin's presentation our company and the network have worked closer as a team, firmly focused on simple changes that were literally in front of our noses. These changes were embraced, refined, marketed and enthusiastically supported by the network."
Yokohama Tyres Australia Pty Ltd

"A privilege to have you join us. The two days were very successful and your presentation very well received with the appropriate resonance from staff. Delivering aspiration, leadership and motivation without lecturing was our hope and intention. You delivered in great style!"
Managing Director, George P. Johnson

"I found the presentation from Martin Grunstein both entertaining and extremely beneficial. After seeing a number of key note speakers over the past twenty five years, it was refreshing to witness a presentation that captured the audience’s attention while challenging them individually to look at the way they see retail principles and apply them in their day to day business. I have received a number of positive comments from the franchise owners relating to the session with Martin. It was great to hear a number of these franchise owners are going to change the way the do certain things within their business as a result of Martins presentation."
Leading Edge Electronics and Digital

"Training and educating can become dull, mundane and costly for both employer and employee, sometimes with little return for both parties. Martin Grunstein has a superb quality of being able to hold audiences through humour and at the same time educate them using clever tactics that include interactive involvement and a genuine request for feedback and ideas. I would highly recommend Martin for the education of teams that have high energy, success motives plus enjoy a laugh."
DeBortoli Wines

"This is just a quick note to thank you so much for the sensational job you did at my last two conferences. We had great feedback from both the attendees and other staff who were present. You walked in and you walked out and none of us will never be the same. I look forward to working with you again- regularly!!"
Conferences at Leading Edge Group

" Martin's message was powerful and far from rocket science, he used simple examples of how businesses can increase their profits and retain loyalty from their customers leading to constant repeat business. He demonstrated how we can make ourselves different from the rest; stand out from our competitors without discounting our service. I willingly commend Martin to any seminar or conference without hesitation."
MFAA NSW/ACT State Councillor and Treasurer

"Martin Grunstein has been a speaker at our National Dealer Conference for two years running. This year Martin closed our conference with a powerful and engaging presentation that left our 400 strong audience wanting more. He was credible and funny whilst he delivered a serious business message to a large group of independent dealer principals. In addition, Martin offers his consulting services as a follow up post conference for those individuals needing help putting the ideas into practice. We were very pleased with him."
Telstra Corporation

Excellent. Insightful and engaging.
Pirtek

We asked Martin to challenge the audience to think differently about Customer Service and what individuals can do to make a real difference in their clients lives. He did this well and really got people thinking. Martin’s delivery is fantastic – great messages linked with humour that kept people engaged and wanting more.
First State Super

The delivery of your presentation and your obvious understanding of our industry impressed all those in attendance and is a testament to your preparation, knowledge and ability to get the message across. All of the above however, would not have been as impressive if not for the humour and commonsense approach with which you imparted the information. Thanks for making our conference such an outstanding success.
Mortgage Wisdom

Your presentation at our annual dinner to clients and the workshop with staff have received some great feedback, in particular the client who was just about submit a proposal for work and amended the proposal document based on the insights you had given him that evening. He got the job.
PricewaterhouseCoopers

What intrigues me is that this is the third of your sessions I have attended, all with people selling steel to the same markets, and we still come up with new value add opportunities to put to our customers. I wonder if the list will ever be completed.
OneSteel

We had nothing but praise for your presentation and considered it one of the best we have ever had in terms relevance to the topic. Your input was thought-provoking and extremely well-presented. The humour was appropriate to the audience and appreciated. I personally would not hesitate to recommend you to others and have indeed already done so.
The Association of Consulting Engineers NZ

To say there has been a great response to your presentation is an understatement. The post conference reviews rated you no less than 10 out of 10 in all categories. Post conference we experienced a 26% increase in sales in the immediate month that followed and this trend has held with sales showing a steady increase each month.
Poolwerx

I was expecting brilliant things and you exceeded my expectations. 'Making Profits in Changing Times' was a very appropriate topic and I was very pleased, as it was important, that you followed my briefing to the word. I can’t begin to tell you how happy I am with the results of your presentation and I know how extremely worthwhile it was to our delegates.
Choice Home Loans

I can honestly say that in over thirty years in business such an evening as our client “thank you” seminar, without so much as a brochure or a product being sighted, has been one of the best expenditures of part of my promotional and advertising budget ever. I would highly recommend the same to others businesses that wish to develop and strengthen customer relationships.
Office National Broadmeadow

Thank you so much for being our guest speaker for our two small business seminars staged in Parramatta and Canberra earlier this month. Both seminars were a resounding success. The goodwill that has been generated for the bank has been phenomenal.
St.George Bank

Feedback from our clients, accountants, solicitors and strategic alliance partners has been incredibly positive. Without doubt, the euphoria and subsequent results from this exercise have far exceeded any previous “keeping in touch” seminars, workshops, product promotions or one-on-one presentations we have previously organised in our eight years in the financial services business.
FSB Financial Services

Excellent. Martin was a pleasure to listen to, he was everything that his introduction said he would be… I gave Martin a briefing prior to his talk with us and he used the information in a very natural way. He communicated with our staff on a personal level.
Jenlist Distributors

Martin is a true professional. Many of the attendees took great ideas with them to apply to their many varied businesses.
Macarthur Business Enterprise Centre

Excellent I was extremely impressed with Martin’s ability to grasp detail in the brief I provided to him to an industry that is rather unique and complex. This allowed him to connect with the audience and kept even the biggest sceptics “captivated”
Alcon Labs

Martin's presentation on customer service was fantastic. He captivated and engaged our predominantly male audience with his direct and practical presentation. He integrated relevant samples from our industry as well blending in his own experience. His presentation was humorous and held the audience's attention right from the beginning. He challenged audience to think differently about our business and what customer service means. Many of our team have gone back to the office with a much greater appreciation of the value that they and their team add to our business. I would definitely recommend Martin to anyone looking for a different approach. We will definitely use Martin again.
CFC Group

Excellent Martin Grunstein is without doubt the best speaker that we have ever had at a national conference – he is the ultimate professional. I would recommend him highly to any group looking to inspire their people in the most entertaining way.
ASOFIA Aust Shop & Office Fitting

Excellent. Martin did a wonderful job. The audience was obviously captivated. He was accurate with his content and pitch of his delivery. He was engaging and entertaining.
Alcon Labs