Marketing / Customer Service

Amanda Stevens is a best-selling author and a well-known expert in marketing, sales and customer service — subjects she talks about with unending enthusiasm, a results-driven approach and witty humour.

Amanda’s extensive background in marketing, research and brand strategy result in keynote presentations which incorporate tailored social trends, insights and data into her presentations. The result is a memorable, relevant and action-oriented session.

She unpacks the science of consumer behaviour and outlines a method-driven process for businesses who want to grow market share by attracting, maintaining and maximising a faithful base of customers.

Amanda is enthusiastic about the power of the customer experience and how organisations of any size can leverage customer service to create brand advocacy.

She creates for audiences a rich mosaic about the future trends of consumer behaviour and how innovation and tech will play a role in the manner in which consumers define value and make connections with brands.

Amanda is also a successful author. Her fifth book, “Retail Revival – 21 Strategies for Surviving Turbulent Times.” “Retail Revival” explores the factors which differentiate good businesses from great ones and outlines a roadmap for staying relevant in changing times.

Above all, Amanda is renowned as one of the most energetic and funny keynote speakers on the guest speaker circuit – an entertaining and engaging presenter with a potent and unforgettable message.

Presentation Topics Include

• Turning Customers into Advocates
  
• The New Rules of Retail
  
• Brand Advocacy from the Inside Out
  
• The Key to Really Connecting
  

Testimonials

Amanda was outstanding and brilliantly received by our audience. Loved her.
Telstra Licensee Association

Amanda was the right person for our business right now. Her message was on point, and she was able to highlight some great themes in a manner that was part story teller, part lecturer and part comedian.
ESS Support Services Worldwide

Amanda was a huge hit. They gave her a standing ovation, and she sold out of all her books.
Leishman Associates

A very captivating, engaging and motivational session on insights into customers and retail. Amanda provides thought provoking ideas that inspire action.
Mirvac Retail

Amanda was a clear favourite with the audience.
Vero Insurance

Inspiring and motivating! I have come into work this morning feeling pumped and ready to implement some great ideas into our practice.
Growth Partners

I’ve been to many large conferences over the past 20 years, which have included world class presenters and in my opinion Amanda is in the league of excellence.
Realmark Real Estate

Amanda’s session was the highlight of the conference. She really knows how to get the crowd laughing.
Allied Petroleum

Amanda’s presentation was professional, powerful, positive, passionate and persuasive. She’s an outstanding presenter and speaker. We loved every minute.
Automotive Global

I’ve been to many large conferences over the past 20 years, which have included world-class presenters and in my opinion Amanda is in the league of excellence.
Realmark Real Estate

A very captivating, engaging and motivational session on insights into customers and retail. Amanda provided thought provoking actions for our marketing managers.
Mirvac Retail

Amanda’s style makes her a favourite with the audience. She’s easy to work with, gives it everything and adds phenomenal value. She’s at the top of her game.
Business Blueprint

The feedback was overwhelmingly positive with many delegates commenting on how beneficial your presentation was in understanding and selling to their female clientele – great job as usual.
CommInsure

Amanda’s presentation is unique as it is dynamic. It will not disappoint.
Wizard Home Loans

Fantastic, blew me away. Definitely the best speaker of the conference.
Raine & Horne Real Estate

Over two days of international speakers, Amanda’s presentation was overwhelmingly voted as the best in terms of content, style and entertainment.
NZ Marketing Association

The feedback was unbelievable and extremely positive. Her presentation was valuable, structured and humorous, leaving our key clients wanting more. The impact that Amanda made has turned these key clients into our Raving Fans
Fairfax Community Network.

Amanda was fantastic. She spent time to research our industry and adjust her message to suit our audience. She attended each of our Dinners after her presentation to network with our clients. Amanda was a delight to work with and I would (and have already) highly recommend her.
KPSS Australia

Content was spot on and tailored to our organisation where appropriate. The information was invaluable for us as a service that has predominantly women as a customer base. Amanda had certainly done her homework on us which was very impressive.
Hire a Hubby

Amanda’s presentation was fantastic! I scribbled (yes scribbled!) so many notes wanting to get it all down to pass on to the team at the dealership! I love the idea of story telling to engage the guest to buy and the idea that what goes on in the peripheral from the transaction can affect the experience. I will be looking at these from the customers view. Look out dealership!
Jarvis Toyota

Amanda was inspiring and very informative. I have a page of notes from listening to her presentation. Feeling revitalized about dealing with Guests and fellow staff members.
Toyota

Such an engaging presentation – funny but with lots of great take-aways. Could listen to Amanda all day.
Mercedes Benz

We engaged Amanda for a nationwide tour and she was excellent. Exceeded expectations in every way and many of her key points are still referred to in our dealerships today.
Subaru

Amanda’s presentation was professional, powerful, positive, passionate and persuasive. She’s an outstanding presenter and speaker. We loved every minute.
Automotive Global

Amanda is very knowledgeable about her subject matter and is a great speaker. She was able to quickly adapt her presentation and content to suit our needs, made suggestions and tailored the content to better engage the audience. She has a relaxed and friendly approach that makes her very easy to work with.
Credit Union Australia

WOW … just amazing. Amanda took us on a 60-minute mind-blowing journey and we were with her ever second of the way.
Millennium 3 Financial

A very entertaining presentation that provided a lot of food for thought for our advisers.
Centrepoint Alliance

An inspiring presentation with lots of ideas to implement. I’ve come back to my business feeling pumped and ready to put things into action.
Growth Partners

Amanda was the clear favourite with the brokers during our last Expo series.
Vero Insurance

A wonderful presentation with lots of take-aways.
Disability Services Australia

Amanda is one of the best speakers we’ve had. Her ability to connect with an audience is unique and makes for an exciting presentation with lots of positive feedback afterwards.
Pharmacy Guild

Fantastic! Engaging & vibrant speaker. Easy to listen to and connect.
Griffith University

Amanda’s presentation at our conference in Vietnam was excellent – provided lots of practical thought starters and ideas that can be implemented quickly and easily.
Optus

Amanda’s speech at our conference impressed everyone with her insights on selling and relationship-building. Her storytelling ability is amazing. The most impressive part of her speech was how the small changes in the services has improved the sales in a years’ time.
Presence of IT

Our last speaker was former treasurer Peter Costello. Enter Amanda Stevens. She blew the room away and set the standard.
Fairfax

Amanda has spoken at several events for us and is consistently exceptional. She provides immense value on and off stage.
Southern Cross Austereo

A ten out of ten. The feedback has been overwhelmingly positive.
Commercial Radio Australia

Fabulous presentation…. Highlight of the conference.
Real Estate Results

Amanda’s insights around building client advocacy in the real estate industry are unique, practical and presented in astute that inspires action.
Buxton Real Estate

Amanda’s first session was outstanding, this followed suit. An impressive, no very very impressive young lady. Once again, made us think outside the box of ‘real estate’.
Leading Property Managers of Australia

I’ve been to many large conferences over the past 20 years, which have included world class presenters and in my option Amanda is in the league of excellence.
Realmark Real Estate

Amanda is world-class. Her keynote was the talk of the conference and everyone commented on how practical and valuable her ideas were.
LJ Hooker Real Estate

One of the most engaging and funny speakers I’ve seen in a very long time. Amanda is the perfect combination of insight, entertainment, humour and takeaways. Nothing short of brilliant!
First National Real Estate

A very captivating, engaging and motivational session on insights into customers and retail. Amanda provided thought provoking actions for our marketing managers.
Mirvac Retail

Amanda is fantastic. She’s able to communicate complex statistical data in a way that’s applicable, relevant and fun. She takes her audience on a journey of discovery and reunites them with their passion for business.
Reed Exhibitions

Amanda was fantastic. She spent time to research our industry and adjust her message to suit our audience. She attended the dinner after each presentation to network with our clients. Amanda was a delight to work with and I would (and have already) highly recommend her.
Goldwell Australia

Amanda is world-class. Her keynote was the talk of the conference and everyone commented on how practical and valuable her ideas were.
Horseland

Amanda’s session was the highlight of the conference for me. Amanda is a talent and really knows how to get the crowd laughing … I’ve learnt a lot.
Allied Petroleum

Amanda’s words of wisdom were a hit. Her ‘real stories’ really resonated with the audience. We loved how she kept the topic relevant yet humorous – most enjoyable.
Shop Kiwi

Amanda’s session was one of the standout highlights of the conference. She was engaging, funny and shared very relevant and current insights.
Travelport

Definitely the best presentation of our entire conference. Amanda is able to share tailored research and strategies in a way that’s entertaining. Her energy is infectious.
Helloworld

Amanda was highly entertaining and our group engaged easily with what she had to say and were left feeling motivated and inspired to change our current sales process to include many of her techniques. I would give Amanda 10 out of 10 and have been happily recommending her to my colleagues and friends since I heard her speak.
Flight Centre Travel Group